PR Start by Nick Lucido

How to start in the public relations industry.

Social Media Etiquette

For someone just entering the social media sphere, like many of my friends and colleagues at MSU and PRSSA, there’s a couple of important things to remember. While there are many cool things about sharing content on Twitter and other social networks, it’s easy to make mistakes, too.

One of my favorite bloggers and colleagues is Shannon Paul. Not only did she write a great post on how not to be that guy in social media and did a presentation on it, too. Here’s the Slideshare version:

I’ve come up with some tips and reminders for the younger crowd on how to participate. I think many of us do know how to participate, but there’s some preventable errors we all make. Check out this list:

Consistency is key

As part of branding yourself, it’s important to be consistent. This doesn’t only apply to keywords, titles and social networking user names, but it also applies to your personality throughout the Web. Primarily, this is concerned with our wacky college lifestyle and how professionals use social networks. The biggest thing I’ve run into is my Facebook “personality” versus the “personality” I show on Twitter, LinkedIn and my blog. So, you have two options: keep Facebook for social uses, or add it to your list of general networking tools. I went with the latter. This article sums up Facebook use pretty well.

When is it OK to tweet?

Sharing information is one of the best things about social media, but it can get you into trouble. If you caught the story about an agency employee posting a negative tweet regarding the city where their client is located, it’s a perfect example about posting the wrong thing at the wrong time. The recap is here. It’s good to have a personality online, but make sure that when you’re sarcastic or joking around, people won’t always take it as a joke.

Also, especially as an intern or entry-level employee, it’s important to make sure you should not be revealing or announcing any client information that should not be revealed. If you let any detail slip, it might ruin your media or audience outreach strategy. Whenever you post something about your client online, make sure it’s OK with your supervisor.

Share

When anyone asks me why I’m on Twitter, Digg, StumbleUpon, etc., I say that I like reading and finding new information.. basically, a news junkie. And that’s the beauty of the Internet – you’re able to find all the information you’ll ever need. But remember, share other information more than you share your own content. You’ll quickly find out how soon you lose credibility if you shamelessly self promote yourself all day long.

Disclosure

As interns, it’s cool to share the projects you’re working on with your fans. But just because you are an intern doesn’t mean you don’t have to disclosure your affiliation with the client. Frankly, it’s not ethical when you fail to disclose the relationship. Be honest and upfront when you’re working on a client project and make sure that you’re not getting your company into trouble.

Networking – old school style

As a student, you’re probably using social media to build your network and learn. I know I am. Make sure that while you’re building your network online, you’re doing it in the right way. Remember that relationships are built through conversation and helping others out. These same principles apply online, too. For some tips on how to take this network offline, I wrote a guest post on Rachel Esterline’s blog about the importance of an offline networking – check it out.

One last rule of thumb

In my public relations techniques class last week, we talked about ethics regarding media relations. We came to the conclusion that if you don’t want your e-mail conversations or any other written communication on the front page of The New York Times, then you probably shouldn’t be saying it. The same goes with social media. If you’re talking about how drunk you were last night or how much you hate your boss, chances are all the wrong people are going to see it. It’s not a chance you should be willing to take.

There you have it, some tips and advice when it comes to social media. Any other tips? Have you seen these mistakes being made?

Filed under: Professional Development, PRSSA, Public Relations, Social Media, , , , , , , , , , , , ,

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